Service Request

If you are experiencing issues with the product purchased from Elite Wine, complete the form below so we can process your case as quickly as possible.

Please complete as much as possible as some fields are required in order for us to open the service request with the manufacturer - if you are having any difficulty completing the form, please contact us via telephone, livechat or email.

We will reach out to you on receipt of the form below to request images, any videos you have taken to allow us to understand the issue in more detail.

Once the case has been raised with the manufacturer, we will contact you with further information on how the repair/replacement will be arranged (if applicable).

Your name

Your email

Telephone number

Order number

Delivery date

Manufacturer / Model number

Serial number (usually located inside the fridge or on the rear)

Installation type?

Service type

Description of problem - please include as much detail as possible.

If cooling issue - please provide set/actual temperatures

If cooling issue - please provide ambient temperarture

If noise complaint - please provide manual readings

Address and contact for service visit - (if different to original delivery address)

Your message