Lead Times & Delivery Information - UK

Elite Wine Refrigeration are able to deliver across the UK, Ireland and most areas of the Scottish highlands on your chosen delivery date. (Charges shown below are inclusive of VAT).

Lead time information 

The typical lead time for the product will be shown on the product page. Once you have placed your order with us, we will contact you to book a preferred delivery date or confirm the lead time if it is not a stock item.

Stock items: Delivered in 2-5 working days

Non stock items: Delivered in 5-20 working days

Special order or manufactured to order: 1-8 weeks depending on the product and country of origin

Indicative costs of delivery across the United Kingdom:

2-Person delivery 
(8 - 6pm)		 Service level
UK Mainland - up to £750 order value £29 Unpack, position and removal of packaging (groundfloor)
UK Mainland - over £750 order value FREE Unpack, position and removal of packaging (groundfloor)
Northern Ireland - up to £750 order value £29 Unpack, position and removal of packaging (groundfloor)
Northern Ireland - over £750 order value £49 Unpack, position and removal of packaging (groundfloor)
Remove and recycle of appliance (per unit) £55 Ensure appliance is unplugged and ready for collection
Installation of appliance (per unit) £99 Complete install, space must be made ready

 

Understanding the delivery process with EWR:

Delivery is between 8 and 6pm,, MON-FRIDAY, the driver will call ahead and we will send an ETA the morning of delivery (the ETA is provided as a guidance only).

If you need to request a specific delivery slot, you can select either a Morning (8am - 12pm) / Afternoon (12 - 6pm) slot at £45 or, a 2-hour timed slot at £89 at checkout.v

Unpack and position service:

The delivery team will deliver the item to the room of choice (ground floor), unpack, position and removal of packaging of the fridge and make sure it is ready to go for use - in most cases our wine fridges are plug and play and may just need the handle or adaptor attaching for use.

We ask that you check the access route for the wine fridge as some of our larger cabinets are very large when packaged and can be much taller/wider than a standard door frame - please note we are unable to remove doors, windows etc during the delivery due to insurance reasons, we would ask the customer to have this all arranged prior for the delivery crews arrival.

If there are stairs/narrow roads involved, please provide as much information as possible and contact us directly so we can do our best to ensure delivery goes as smoothly as possible.

Delivery vehicles:

Please note, due to the size of some of the units we deliver, our standard vehicle is an 18 tonne lorry - please ensure that a vehicle of this size can reach your property, if you are unsure please contact us prior to ordering as smaller vehicles are available, however, there may be additional charges.

Deliveries with special requirements:

Our standard delivery service is with a 2 person crew, for certain areas of the UK we may only be able to deliver via pallet delivery such as the Scottish Highlands, Islands, Channel islands and the Isle of Man.

For deliveries which have particularly difficult access routes to either the property or through the property, we may:

  • Need to charge for additional man power, cases vary depending on the delivery.
  • Need to charge for a small vehicle to be able to access your property safely
  • Need to charge for additional equipment that is not kept on a standard delivery vehicle

If you have access restrictions such as stairs, narrow roads, weight restrictions on the route to property we always suggest contacting us first to discuss the delivery so there are no surprises on delivery day and to avoid failed delivery costs.

For any further information - please refer to the below FAQS which may assist you:

We offer our 2 person delivery to the room of choice across the UK mainland, Northern Ireland* and the Republic of Ireland*, excluding the highlands. We may be able to offer this service if you are in the highlands or more remote areas but please contact us prior. If we cannot deliver with our 2 person service, we will be able to deliver to the kerbside using our freight network. Please note, removal and disposal of old appliances is not included in the price for delivery.

*Additional costs apply

2 Person delivery includes to the room of choice (ground floor), unpack, position and removal of the packaging. If you require delivery down or up stairs, we will ask for photos of the access before accepting the delivery. Delivery does not include full installation, the majority of our units are plug and play and in most cases just require the handle attaching.

Please contact us to discuss delivery options prior to purchase if you have any concerns

For the following postcodes, delivery costs may be higher and we will need you to contact us prior to order: AB30+, DD6, DD11+, DG3+, FK10-FK21, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA18-19, KA26-28, KW0-KW15, KW15-17, KY9-10, KY16, ML10+, PA20+, PH4+, PO30+, TD5, TD7+, SI, ZE.

Please contact us for a delivery quotation to the above postcodes.

Yes, we can offer a kerbside delivery here for an additional charge, for Jersey and Guernsey deliveries we can also remove the VAT. Please contact us to arrange delivery prior to ordering.

Yes, the majority of our units are delivered from our UK warehouse which means logistics costs are higher - if you wish to add the 2 person delivery service for Northern Ireland & Republic of Ireland, you can add this at checkout, additional charges apply as indicated above. Please note if you choose the 2 person delivery service, the lead time will be longer as we deliver the units into our 2 person logistics provider based in Northern Ireland.

You can select different time slots at checkout for UK mainland deliveries, our normal delivery hours are between 8 and 6pm but you can select an AM/PM delivery or a specified two hour window as well.

No, we can not supply all of our goods throughout Europe, for the UK we have exclusive rights to most brands we carry. The only brand of wine cabinets we cannot supply in the Republic of Ireland is LIEBHERR - please note the delivery information on the product pages.

We offer this service in certain areas of the UK as we use a specialist logistics company for this, please enquire directly as to whether we offer this service in your area. Please note, this service is not available in Northern Ireland and Republic or Ireland. This service is at an additional cost and is not included in the normal price of delivery.

Prior to delivery, our email notifications to customers always include requests for any obstructions and/or additional instructions that may restrict delivery (for example, steps, narrow staircase etc). If in the unlikely event that the delivery is unsuccessful due to access issues, additional charges will be incurred.

For Northern Ireland and ROI 2 person deliveries, our logistics partner will contact you to arrange the delivery - at this point you should make them aware of any delivery obstructions.

We will not accept claims for damage if this hasn't been noted at the point of delivery - our delivery company will give you an opportunity to check the goods once unpacked and note any damage.

For kerbside deliveries, we strongly advise you to unpack the goods before signing for the delivery, especially if there is damage to the packaging.

We do not offer installation on integrated wine coolers as standard, we can offer this service with the network of sub-contractors we use. Please contact us if you need further assistance with this prior to purchase to see if we can offer assistance in your area.

Delivery will be between 8 and 6pm Monday - Friday, the driver will call the recipient ahead of the delivery.

AM/PM delivery can be arranged at the time of checkout with a surcharge.

We recommend you contact us before placing the order so we can discuss the available delivery options - we are able to deliver to the whole of the UK and ROI but the level of service may vary.

A kerbside delivery is via a freight company and the wine cooler/wine wall will be delivered just to the kerbside so please make sure there are people on site to accept the goods. We strongly advise you check the goods before accepting - any signs of damage should be noted on the delivery note.

For kerbside deliveries, it is important to ensure the goods are checked before signing for the item. In the event the goods arrive damaged, please refuse delivery. Once the goods are signed for we can not guarantee the claim for damage will be accepted.

If you cancel your order and the goods are still in our warehouse, then there will be no charge - if you cancel your order when the goods have left our warehouse and collected by our courier, we will deduct the cost of the delivery from the refund. As an indication, the cost of this will vary depending on the size of the unit and will be in the range of £75 to £145+VAT.

We strongly advise you check the dimensions of the product before ordering, some of our products are ordered in especially for this order and means the order cannot be cancelled once the goods have been collected.

Yes absolutely, we have a vast logistics network that we use daily to bring in our goods from all around Europe and beyond - please contact us for delivery costs. Some of the most popular countries we deliver to are: Spain, France, Germany, Sweden and Norway. **due to Brexit, we have currently suspended our services**

 

Signing for items at time of delivery

It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.

Please take the following steps:

1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)

2. Inspect goods carefully (all the sides, corners and doors if applicable)

3. If there is no damage, accept and sign

4. If there is damage do not accept or sign (you can instead write Delivery refused as item damaged)

Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery. 

Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.

Unsuccessful Deliveries:
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked or delivery fails for a reason out of our control, then a re-delivery charge of £100+VAT will be levied for the failure. The delivery will not be re-booked until this charge is paid.

Please note

We reserve the right to deliver to the door step or kerbside should the property not be accessible with a 2 person team and trolley.  We request any access issues to be sent to us prior to delivery so we can make the necessary arrangements - should we not be informed of any stairs etc, we reserve the right to deliver to the kerbside or charge the unsuccessful delivery charge as noted above.

View Our Cancellations, Returns & Refund Policy

For any further queries or if you need to contact us - please feel free to call us on 0333 577 6466 or email info@elitefridges.co.uk